Media Coverage

Jason's work featured by global media, industry publications, and the world's leading voices on customer experience and leadership.

Customer service push bearing fruit for VW

Monday, November 28, 2016

Volkswagen again promises improved service

Friday, August 19, 2016

Why an obsession with people – not a silver bullet – is the key to CX

Monday, March 21, 2016

Volkswagen hires first Australian customer experience chief

Thursday, December 03, 2015

Target: Emotional social vital to customer experience management

Wednesday, April 01, 2015

10 ways Volkswagen’s first chief customer officer is driving a new experience agenda

Thursday, December 19, 2013

Volkswagen Group unites customer experience and employee engagement insights

Sunday, February 19, 2012

One Experience Away
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