How organizations can turn the energy of CX Day into lasting change, heading into the busiest trading stretch of the year. Picked up four days later by The CX Brief.

Forrester · The CX Cast · Ep 167 · Jan 3, 2019

Guest: Jason Bradshaw, Chief Customer Officer

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Inc. · by Micah Solomon · Jun 13, 2017

3 Customer Experience Secrets You Can Learn From the Expert Down Under

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Amazing Business Radio · with Shep Hyken · Oct 23, 2018

It's All About CEX

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AZ Big Media and 6 more outlets · Oct 14, 2022

The No. 1 thing businesses get wrong during a recession

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12 Oct 2026 The CX Brief Jason S Bradshaw suggests three steps to carry the excitement of Customer Experience Day into the year-end rush

8 Oct 2026 CX Network CX Day is over. Now finish the year strong.

24 Sep 2026 Global Gurus Best Customer Experience Speakers and Thought Leaders 2026 (ranked #25)

21 Jan 2026 Accounting Apps Podcast Client Focused, Tech Enabled: The Modern Practice | #TOACon2025

18 Sep 2025 Forrester – The CX Cast Replay: Volkswagen Group Australia Connects EX To CX

9 Jul 2025 Jay Baer newsletter The Baer Facts Issue 101: The Hits You Missed

15 Feb 2025 SME Business Review What I Have Consistently Found Across Industries is That When a Company Drifts Away from its Commitment to Customer and Employee Experiences, the Business Begins to Suffer

14 Jan 2024 SME Business Review Jason S. Bradshaw: An Award-Winning Executive, Keynote Speaker, and Growth Accelerator

12 Dec 2023 Navigating the Customer Experience (Yanique Grant) 213: Empowering Customer and Employee Experiences: Insights with Jason on Transforming Business Culture and Strategy

11 Sep 2023 CXFocus Magazine Do Australian corporations truly care about customer experience?

11 Jul 2023 CX Network APAC retail brands on loyalty

14 Apr 2023 Million Dollar Relationships Cultivating Intentional Connections with Jason Bradshaw

21 Mar 2023 CX Network 12 leading CX influencers in Asia-Pacific to learn from in 2023

7 Mar 2023 CX Network The top customer experience influencers to follow in 2023

11 Jan 2023 My Funding Machine 163: How to Give your Clients a 5-Star Experience! (w/ JASON BRADSHAW!)

7 Dec 2022 Scott McKain (YouTube) Stand Out / Earn More -- with Scott McKain & Jason Bradshaw

13 Nov 2022 Customer Service Academy Building Trust by Delivering on Your Brand Promise With Jason Bradshaw

12 Nov 2022 Business of Tech Embracing customer experience in small companies with Jason S Bradshaw

23 Oct 2022 The Culture Cure (Amanda Rosazza) Secrets of Experience Management - with Jason S. Bradshaw

23 Oct 2022 4P Management with Sudhir How can product managers take customer feedback to improve the experience? (part 2)

16 Oct 2022 4P Management with Sudhir Why improving the customer experience can transform the business (part 1)

14 Oct 2022 AZ Big Media The No. 1 thing businesses get wrong during a recession

13 Sep 2022 Personal Brand Talk (Cam Roberts) The Secret To CEX with Jason Bradshaw #243

22 Aug 2022 Greater Phoenix In Business Magazine Focus on the Customer & Employee Experience to Transform Your Business

16 Aug 2022 Customers First Podcast Creating a Community of Customers Experience Champions With Special Guest, Jason Bradshaw

7 Feb 2022 Touchpoints Learn How to Create a World Class Customer Experience Program with Jason S Bradshaw (S1 E6)

10 Dec 2021 Digital Savage Experience (Roman Prokopchuk) Ep #272 It's All About CEX Interview With Jason Bradshaw Global Thought Leader

28 Oct 2021 GoAuto Former VW customer boss goes shopping

20 Oct 2021 C-Level Conversations (JobFitts) Delivering a sustainable CX by improving EX

13 Oct 2021 John Livesay podcast How To Delight Customers And Retain Top Employees With Jason Bradshaw

12 Oct 2021 IQPC – The Customer Show Leaders from BBQ Galore, Optus and Volkswagen Advocate for Stronger Relationships between IT and CX

5 Oct 2021 Navigating the Customer Experience (Yanique Grant) 145: Understanding the Power of Delivering an Amazing Employee and Customer Experience

1 Sep 2021 The Virtual CMO (Eric Dickmann) Implementing a CEX – Customer and Employee Experience Strategy with Jason Bradshaw (Ep 88)

26 Aug 2021 Small Business Talk For Coaches Customer & Employee Experience: What You Need to Know with Jason Bradshaw

10 Jul 2021 CXBuzz CXBuzz Interview With Jason S. Bradshaw

30 Jun 2021 Manage Self, Lead Others #42 CEX: Customer / Employee Experience, with Jason S Bradshaw

15 Jun 2021 Ticker (TickerNews) Creating exceptional customer experiences

11 Jun 2021 The SHIFT with Danny Levy Customer service tips from a CX pro w/ Jason Bradshaw

17 May 2021 GoAuto Bradshaw leaves VW Australia

13 May 2021 FUSION Fast Forward (Online Retailer) Jason Bradshaw // Chief Customer & Marketing Officer, Volkswagen

12 May 2021 CX Network How Volkswagen used experience data to improve online sales

11 May 2021 Avtex Experience Points Ep. 10 – Jason Bradshaw

6 May 2021 Qualtrics – Experience Matters master session XM Stories: How XM drives lasting business success (Session 1: Volkswagen Group Australia)

4 May 2021 Mumbrella Volkswagen's chief marketing and customer officer Jason Bradshaw departs

4 May 2021 B&T Volkswagen's CMO Jason Bradshaw Departs To Focus On Consultancy

3 May 2021 Mi3 Volkswagen Group CMO Jason Bradshaw exits to scale own customer service and experience business

3 May 2021 CMO Australia Volkswagen CX and marketing chief resigns to set up own agency

26 Apr 2021 InsideSAP Volkswagen Group Australia Leverages Qualtrics XM Platform

19 Apr 2021 iTnews Volkswagen Australia turns to Qualtrics to understand customer insights

14 Apr 2021 diginomica Qualtrics Work Different: three customers' experiences of the criticality of Experience Management

30 Mar 2021 Press 1 For Nick (Nick Glimsdahl) Jason Bradshaw – Chief Customer & Marketing Officer at Volkswagen Group Australia [Customer Experience]

1 Feb 2021 InnovaBuzz (Innovabiz) Jason Bradshaw, Customer and Employee Experience – The Key to Business Growth – InnovaBuzz 379

20 Jan 2021 Shep Hyken (hyken.com) Small Improvements in Customer Service Create Big Wins

3 Dec 2020 Customer Service Weekly (YouTube) Jason S Bradshaw – Volkswagen Group Australia: Celebrating CX in the Auto Industry (Video)

17 Nov 2020 Which-50 Experience breeds loyalty, says Volkswagen Australia CMO

12 Nov 2020 Dan Gingiss – The Experience Maker (YouTube) Interview with CMO/Chief Customer Officer of Volkswagen Australia Jason Bradshaw

11 Nov 2020 Campaign Brief Volkswagen open World's Smallest Dealership to let Aussies 'try on' its small SUVs via DDB Sydney

11 Nov 2020 B&T Volkswagen Opens World's Smallest Dealership In New Campaign Via DDB Sydney

11 Nov 2020 The Stable DDB Sydney: VW's new dealership thinks really, really small

5 Nov 2020 Inside Retail Australia How AR is changing the way Volkswagen sells cars

30 Oct 2020 GoAuto Volkswagen's smallest car dealership

28 Oct 2020 iTnews Volkswagen Australia launches AR showroom

26 Oct 2020 iTWire VIDEO INTERVIEW: Volkswagen Australia's 'World's Smallest Car Dealership' Opens with AR

26 Oct 2020 PR Newswire (Volkswagen release) Volkswagen Australia Introduces World's Smallest Car Dealership Letting Australians 'Try On' A New Car Without Leaving Home

22 Oct 2020 Brainfluence (Roger Dooley) It's All About CEX with Jason Bradshaw

16 Sep 2020 carsales.com.au Volkswagen online sales boom

2 Sep 2020 Phil M Jones (philmjones.com) Exactly What to Say for Automotive

30 Aug 2020 Manage Smarter Coronavirus: It's All About CEX: Customer Experience

3 Aug 2020 CDOTrends Why Volkswagen Put the Brakes on CX Bonuses

30 Jul 2020 Forrester How Volkswagen Group Australia Ended CX Bonuses And Boosted Scores And Profitability

1 Jul 2020 CXFocus Magazine Putting customers first means putting employees first

8 Jun 2020 Project Distinct Podcast S2 E444: Encore Episode – Transcend the obvious in the customer experience

5 Jun 2020 Helping Sells Radio 186 Jason Bradshaw How to Execute and Measure the Customer Experience

23 May 2020 CarExpert Why is Volkswagen Australia pushing online car sales so hard?

21 May 2020 RV Daily Buy an Amarok from the comfort of your own home!

20 May 2020 Business Chief Asia How Volkswagen Group transformed its Australia customer experience program

19 May 2020 Pat Callinan's 4X4 Adventures Buy an Amarok from your loungeroom

5 May 2020 Bottleneck (Culture Eats Strategy for Breakfast, Jamie Jay) Making Customer and Employee Experience CEXY! | Jason Bradshaw

9 Apr 2020 GoAuto Volkswagen launches online purchasing

9 Apr 2020 carsales.com.au You can now purchase every new Volkswagen model online

8 Apr 2020 CarExpert Volkswagen Australia selling cars online

Apr 2020 AdNews Volkswagen launches new digital experience

2 Dec 2019 Australian Financial Review Rethinking the employee experience

1 Dec 2019 The Experience Effect (Which-50, host Andrew Birmingham) THE EXPERIENCE EFFECT – EP 4 – Why Employees matter most in the Experience Economy

4 Nov 2019 1to1 Media Driving Change in the Auto Industry at Volkswagen Australia

15 Oct 2019 carsales.com.au Volkswagen Group recalls more DSG vehicles

15 Oct 2019 Drive New recall of 80,000 Volkswagen, Audi and Skoda cars with DSG gearboxes

12 Sep 2019 Reworked How VW and Others Are Connecting Customer and Employee Experience

15 Aug 2019 Forbes (John Hall) The Best Leadership Books For New Managers in 2019

2 Aug 2019 B&T Volkswagen Continues As The Official Automotive Partner Of The Block Through Partnership With PHD

May 2019 Salesforce Australia (customer story) Volkswagen Group Australia drives lifetime loyalty with Salesforce

5 Apr 2019 Fleet Auto News Volkswagen Group Australia holds customer experience summit

5–8 Mar 2019 Qualtrics X4, Salt Lake City X4: The Experience Management Summit 2019 – speaker (Chief Customer Officer, VW Australia)

5 Feb 2019 CX Network Hundreds of CX experts to gather online for CX Network LIVE APAC

3 Jan 2019 Forrester – The CX Cast 167: Guest: Jason Bradshaw, VW Australia's Chief Customer Officer

17 Dec 2018 GoAuto VW makes five-year warranty permanent

17 Dec 2018 CarsGuide Volkswagen ups warranty to five years/unlimited kilometres

17 Dec 2018 carsales.com.au Volkswagen locks in five-year warranty

17 Dec 2018 WhichCar Five year warranty standard on all Volkswagen vehicles from 2019

17 Dec 2018 Drive Volkswagen makes five-year warranty permanent

2 Dec 2018 Forbes (Shep Hyken) Give A Valuable Gift: The Top 10 Business Books For 2018

20 Nov 2018 Experience This! (Joey Coleman & Dan Gingiss) EP049: The Banksy, The Employee, and The Birthday!

23 Oct 2018 Amazing Business Radio (Shep Hyken) It's All About CEX

23 Oct 2018 Everyday MBA Exploring CEX – Customer and Employee Experience

19 Oct 2018 Author Hour (Scribe Media) Jason Bradshaw: Episode 198

18 Oct 2018 Decoding the Customer (Julia Ahlfeldt) Next gen employee engagement strategy: interview with CXO Jason Bradshaw – E12

17 Sep 2018 Customer Experience Leaders How to manage CX in a crisis | Volkswagen Group Australia, Chief Customer Officer, Jason Bradshaw

Jun 2018 APAC CIOOutlook (Contact Center special) Deliver Loyalty, Create Advocacy

23 May 2018 CX Network How data and employee advocacy help Volkswagen achieve CX

22 May 2018 Forbes (Ritz-Carlton Leadership Center Voice) Creating Value Through Meaningful Experiences: How Volkswagen Australia Wins Customers And Earns Their Loyalty

17 May 2018 CMO Australia The impact of AI on 4 key brands: CXO panel

16 May 2018 Computer Weekly AI is more than just doing things cheaper and faster

22 Apr 2018 Forbes (Shep Hyken) To Create A Great Customer Experience, Sweat The Small Stuff

15 Mar 2018 Customer Bliss (Jeanne Bliss) 6 CCOs Share CX Lessons They've Learned During Their Journey

13 Mar 2018 Which-50 Customer Experience is Everyone's Job at Volkswagen Australia

16 Jan 2018 CMO Australia How data and employee advocacy are helping Volkswagen achieve CX innovation

29 Dec 2017 Customer Bliss (Jeanne Bliss) Best of the Podcast: CX Hiring and Transformation at Volkswagen Group Australia

8 Nov 2017 iTnews Volkswagen Australia looks to Salesforce for IoT

2 Sep 2017 Inc. (Micah Solomon) Can You Think Of 101 Ways To Enhance Your Customer Service Performance?

14 Aug 2017 Amazing Business Radio (Shep Hyken) Jason Bradshaw Explains Wow is Not About Champagne, Caviar, or Fireworks

6 Jul 2017 CMO Australia The top customer experience metrics that help you gauge engagement success

13 Jun 2017 Inc. (Micah Solomon) 3 Customer Experience Secrets You Can Learn From Volkswagen's Customer Experience Expert Down Under

9 Feb 2017 CMO Australia Volkswagen Group unites customer experience and employee engagement insights

17 Jan 2017 Customer Bliss (Jeanne Bliss) How Volkswagen is leading Customer Experience, With Jason Bradshaw – CB035

19 Dec 2016 CMO Australia 10 ways Volkswagen's first chief customer officer is driving a new experience agenda

28 Nov 2016 GoAuto Customer service push bearing fruit for VW

15 Sep 2016 GoAuto Volkswagen rates its dealers online

19 Aug 2016 GoAuto Volkswagen again promises improved service

25 May 2016 Ashton Media (YouTube) Keynote: Jason Bradshaw – Director Customer Experience, Volkswagen – Customer 360 Symposium 2016

21 Mar 2016 Ashton Media Why an obsession with people – not a silver bullet – is the key to CX

13 Jan 2016 Ashton Media (YouTube) Customer 360 Symposium 2015 Keynote – Jason Bradshaw (Target Australia)

3 Dec 2015 CMO Australia Volkswagen hires first Australian customer experience chief

15 Sep 2015 Mumbrella Target executive admits personalisation 'not good enough' despite mass of customer data

1 Apr 2015 CMO Australia Target: Emotional social vital to customer experience management

1994 A Current Affair (Nine) Featured with Ray Martin as a 14-year-old entrepreneur in Toowoomba

Date unknown Automotive News Featured in the Automotive News newsletter

Date unknown Business Insider Customer experience with Qualtrics

Date unknown Adweek Featured coverage

Date unknown C-Suite Network Podcast syndicated on the C-Suite Network

Date unknown Loyalty360 Listening to Customers Steers Volkswagen Australia's Loyalty Efforts

Date unknown Loyalty360 VW Australia Gets Personal to Drive Customer Loyalty

#1

Amazon bestseller

It's All About CEX! hit #1 in its launch week, and Shep Hyken named it in his Forbes Top 10 Business Books of 2018.

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CX Network APAC influencers

Named one of 12 leading CX influencers in Asia-Pacific for 2023. View list