Media
Volkswagen again promises improved service
Volkswagen again promises improved service VOLKSWAGEN Group Australia (VGA) managing director Michael Bartsch has placed dealerships on notice after again promising the company would improve
August 19, 2016
Why an obsession with people – not a silver bullet – is the key to CX
Why an obsession with people – not a silver bullet – is the key to CX The key ingredient in any customer experience strategy is
March 21, 2016
Volkswagen hires first Australian customer experience chief
Volkswagen hires first Australian customer experience chief Former Target Australia customer experience chief, Jason Bradshaw, has taken up a new post as the first director
December 3, 2015
Target: Emotional social vital to customer experience management
Jason S Bradshaw – Target Australia’s head of customer experience shares his top tips on how to use social media as a customer engagement tool
April 1, 2015