The top customer experience metrics that help you gauge engagement success Marketing leaders across major industry sectors reveal their strategies to measuring and improving customer

Volkswagen Group unites customer experience and employee engagement insights Director of customer experience details the decision to invest in a new platform that brings together

How Volkswagen is leading Customer Experience, With Jason Bradshaw – CB035 Episode Overview Jason Bradshaw is the senior leader for customer experience — same role

10 ways Volkswagen’s first chief customer officer is driving a new experience agenda Jason Bradshaw, Volkswagen Group Australia Jason Bradshaw was appointed Volkswagen Group Australia’s

Customer service push bearing fruit for VW. VW customer experience boss overseeing successful satisfaction turnaround VOLKSWAGEN’S global emissions scandal has caused Australian customers to more

Volkswagen again promises improved service VOLKSWAGEN Group Australia (VGA) managing director Michael Bartsch has placed dealerships on notice after again promising the company would improve

Why an obsession with people – not a silver bullet – is the key to CX The key ingredient in any customer experience strategy is

Volkswagen hires first Australian customer experience chief Former Target Australia customer experience chief, Jason Bradshaw, has taken up a new post as the first director