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The impact of AI on 4 key brands: CXO panel NAB, BPay, Volkswagen and UBank reveal insights on AI and some projects on the boil

To Create A Great Customer Experience, Sweat The Small Stuff There’s a famous book called Don’t Sweat the Small Stuff that teaches people how focusing

Customer Experience Is Everyone’s Job At Volkswagen Australia Turning customers into lifelong advocates requires companies to embrace customer experience throughout the organisation. That is according

Can You Think Of 101 Ways To Enhance Your Customer Service Performance? Discover the power of compiling a “wow guide” for your company. How many

Jason Bradshaw Explains Wow is Not About Champagne, Caviar, or Fireworks How can you create the best experiences for your customers? Shep Hyken interviews Jason

The top customer experience metrics that help you gauge engagement success Marketing leaders across major industry sectors reveal their strategies to measuring and improving customer

Volkswagen Group unites customer experience and employee engagement insights Director of customer experience details the decision to invest in a new platform that brings together

How Volkswagen is leading Customer Experience, With Jason Bradshaw – CB035 Episode Overview Jason Bradshaw is the senior leader for customer experience — same role

10 ways Volkswagen’s first chief customer officer is driving a new experience agenda Jason Bradshaw, Volkswagen Group Australia Jason Bradshaw was appointed Volkswagen Group Australia’s

Customer service push bearing fruit for VW. VW customer experience boss overseeing successful satisfaction turnaround VOLKSWAGEN’S global emissions scandal has caused Australian customers to more

Volkswagen again promises improved service VOLKSWAGEN Group Australia (VGA) managing director Michael Bartsch has placed dealerships on notice after again promising the company would improve