Media
To Create A Great Customer Experience, Sweat The Small Stuff
To Create A Great Customer Experience, Sweat The Small Stuff There’s a famous book called Don’t Sweat the Small Stuff that teaches people how focusing
Customer Experience Is Everyone’s Job At Volkswagen Australia
Customer Experience Is Everyone’s Job At Volkswagen Australia Turning customers into lifelong advocates requires companies to embrace customer experience throughout the organisation. That is according
Can You Think Of 101 Ways To Enhance Your Customer Service Performance?
Can You Think Of 101 Ways To Enhance Your Customer Service Performance? Discover the power of compiling a “wow guide” for your company. How many
Jason Bradshaw Explains Wow is Not About Champagne, Caviar, or Fireworks
Jason Bradshaw Explains Wow is Not About Champagne, Caviar, or Fireworks How can you create the best experiences for your customers? Shep Hyken interviews Jason
The top customer experience metrics that help you gauge engagement success
The top customer experience metrics that help you gauge engagement success Marketing leaders across major industry sectors reveal their strategies to measuring and improving customer
Volkswagen Group unites customer experience and employee engagement insights
Volkswagen Group unites customer experience and employee engagement insights Director of customer experience details the decision to invest in a new platform that brings together
How Volkswagen is leading Customer Experience, With Jason Bradshaw – CB035
How Volkswagen is leading Customer Experience, With Jason Bradshaw – CB035 Episode Overview Jason Bradshaw is the senior leader for customer experience — same role
10 ways Volkswagen’s first chief customer officer is driving a new experience agenda
10 ways Volkswagen’s first chief customer officer is driving a new experience agenda Jason Bradshaw, Volkswagen Group Australia Jason Bradshaw was appointed Volkswagen Group Australia’s
Customer service push bearing fruit for VW
Customer service push bearing fruit for VW. VW customer experience boss overseeing successful satisfaction turnaround VOLKSWAGEN’S global emissions scandal has caused Australian customers to more
Volkswagen again promises improved service
Volkswagen again promises improved service VOLKSWAGEN Group Australia (VGA) managing director Michael Bartsch has placed dealerships on notice after again promising the company would improve
Why an obsession with people – not a silver bullet – is the key to CX
Why an obsession with people – not a silver bullet – is the key to CX The key ingredient in any customer experience strategy is
Volkswagen hires first Australian customer experience chief
Volkswagen hires first Australian customer experience chief Former Target Australia customer experience chief, Jason Bradshaw, has taken up a new post as the first director