Media
Every Crisis is an Opportunity to Grow
Jason S Bradshaw sits down with Jamie Jay of Bottleneck Virtual Assistants and Host of the Culture Eats Strategy for Breakfast podcast to discus how
Customer Experience must make dollars and sense
Jason S Bradshaw sits down with Amas Tenumah host of The Curated Experience to record this podcast. Jason and Amas explore a range of topics
The Best Leadership Books For New Managers in 2019
John Hall includes Jason S Bradshaw’s book It’s All About CEX! The Essential Guide to Customer Experience as a must read book for new managers.
It’s All About CEX! The essential guide to Customer and Employee Experience
It’s All About CEX! The essential guide to Customer and Employee Experience Inspiring readers to deliver on the one thing that can make or break
Deliver Loyalty, Create Advocacy – CIO Outlook Magazine
Jason Bradshaw explores how loyalty grows advocates in the APAC CIO Outlook Magazine. Read it here https://www.apacciooutlook.com/magazines/June2018/ContactCenter/#page=28
Creating Value Through Meaningful Experiences: How Volkswagen Australia Wins Customers And Earns Their Loyalty
Creating Value Through Meaningful Experiences: How Volkswagen Australia Wins Customers And Earns Their Loyalty When he began his first business at age 14 selling software,
The impact of AI on 4 key brands: CXO panel
The impact of AI on 4 key brands: CXO panel NAB, BPay, Volkswagen and UBank reveal insights on AI and some projects on the boil
To Create A Great Customer Experience, Sweat The Small Stuff
To Create A Great Customer Experience, Sweat The Small Stuff There’s a famous book called Don’t Sweat the Small Stuff that teaches people how focusing
Customer Experience Is Everyone’s Job At Volkswagen Australia
Customer Experience Is Everyone’s Job At Volkswagen Australia Turning customers into lifelong advocates requires companies to embrace customer experience throughout the organisation. That is according
Can You Think Of 101 Ways To Enhance Your Customer Service Performance?
Can You Think Of 101 Ways To Enhance Your Customer Service Performance? Discover the power of compiling a “wow guide” for your company. How many
Jason Bradshaw Explains Wow is Not About Champagne, Caviar, or Fireworks
Jason Bradshaw Explains Wow is Not About Champagne, Caviar, or Fireworks How can you create the best experiences for your customers? Shep Hyken interviews Jason
The top customer experience metrics that help you gauge engagement success
The top customer experience metrics that help you gauge engagement success Marketing leaders across major industry sectors reveal their strategies to measuring and improving customer