Ecommerce elevates the customer experience.
How Volkwagen’s ecommerce foray has elevated customer connection Customer feedback leads to an ecommerce and digital strategy that has seen sales increase and helped the brand navigate the COVID-19 crisis BRAD HOWARTH (CMO) 12 AUGUST, 2020 07:47 As recent months have clearly shown, having a strong digital marketing and commerce capability has been one of […]
Every Crisis is an Opportunity to Grow
Jason S Bradshaw sits down with Jamie Jay of Bottleneck Virtual Assistants and Host of the Culture Eats Strategy for Breakfast podcast to discus how even in a crisis there are opportunities to grow.
Customer Experience must make dollars and sense
Jason S Bradshaw sits down with Amas Tenumah host of The Curated Experience to record this podcast. Jason and Amas explore a range of topics including – How do you get the CFO on board for your cx efforts. Listen here https://amastenumah.libsyn.com/66-how-to-accelerate-customer-experience-w-jason-bradshaw
The Best Leadership Books For New Managers in 2019
John Hall includes Jason S Bradshaw’s book It’s All About CEX! The Essential Guide to Customer Experience as a must read book for new managers.
It’s All About CEX! The essential guide to Customer and Employee Experience
It’s All About CEX! The essential guide to Customer and Employee Experience Inspiring readers to deliver on the one thing that can make or break your business. Sydney, Australia– October12 2018: It’s All About CEX is a groundbreaking new category-killer from acclaimed Customer & Employee Experience thought leader Jason Bradshaw, that serves as an essential guide […]
Deliver Loyalty, Create Advocacy – CIO Outlook Magazine
Jason Bradshaw explores how loyalty grows advocates in the APAC CIO Outlook Magazine. Read it here https://www.apacciooutlook.com/magazines/June2018/ContactCenter/#page=28
Creating Value Through Meaningful Experiences: How Volkswagen Australia Wins Customers And Earns Their Loyalty
Creating Value Through Meaningful Experiences: How Volkswagen Australia Wins Customers And Earns Their Loyalty When he began his first business at age 14 selling software, Jason Bradshawquickly learned that while he did not have the resources of a larger company, he could still use excellent service to differentiate his brand. This early lesson sparked a […]
The impact of AI on 4 key brands: CXO panel
The impact of AI on 4 key brands: CXO panel NAB, BPay, Volkswagen and UBank reveal insights on AI and some projects on the boil Artificial intelligence (AI) is here to stay. And while brands are in varying stages of adoption and strategy maturity, there’s one common principle: The nascent technology needs to meet customer […]
To Create A Great Customer Experience, Sweat The Small Stuff
To Create A Great Customer Experience, Sweat The Small Stuff There’s a famous book called Don’t Sweat the Small Stuff that teaches people how focusing on the little things in life is a recipe for unhappiness. But for companies seeking to create the best customer experiences in their industry, sweating the small stuff and focusing […]
Customer Experience Is Everyone’s Job At Volkswagen Australia
Customer Experience Is Everyone’s Job At Volkswagen Australia Turning customers into lifelong advocates requires companies to embrace customer experience throughout the organisation. That is according to Jason Bradshaw, director of customer experience for Volkswagen Group Australia, who spoke to Which-50 about developing a culture around customer experience. He was speaking in advance of next month’s Ashton […]